Customer Service

Sassy Monsters is committed to making sure you are 100% satisfied with your purchase. We are highly selective about the products we sell and want to ensure that you have a stellar experience with our online store. As working mothers ourselves, we strive to deliver the best prices on sassy items so your hard-earned dollars can go where you need them the most.

We have an internet distribution facility in Richmond, Virginia. If you have any questions about your order, please call us at 804-426-2119. Our hours are 9 AM to 5 PM EST, Monday through Friday. You can also email us.*

For details on FAQs, policies, and commitment to internet security, the links below will take you to the specific information you desire.

* We respond to all emails and phone calls. Sophia (Jennifer's daughter and seen pictured at right) only likes to pretend that she is in charge.

Please note: We use USPS Priority Mail with delivery confirmation in most cases. Once the package has been delivered to you, we are NOT RESPONSIBLE for items that have been damaged or stolen. Items that are misplaced or damaged during shipment only WILL be covered by sassymonsters.com. If you have concerns about where your mail is received, please leave alternate delivery instructions or have the package shipped to a work address.